Cancellations and refunds

Subscription cancellation

You can schedule a Stripe-managed subscription to cancel from your profile. Cancellation stops the next renewal and you retain paid access through the current billing period. It does not automatically refund the current period or previously used credits.

If you were charged after a confirmed cancellation effective date, charged twice, or charged an incorrect amount, contact us so we can investigate. Refunds required by applicable law remain available.

Credits and completed digital work

Credit packs and subscription credits are digital access to generation work. Purchases are generally final once credits have been delivered or used, except for billing errors, an undelivered purchase, or where applicable law requires a refund.

When the application records a supported generation as failed, it restores the charged credit through the applicable failure flow. A completed image that does not match personal taste is not automatically eligible for a credit restoration, but you can contact us if a technical failure produced no usable file.

Downloads and digital exports

PDF, PNG, SVG, and other digital exports are generated from your content and are generally not refundable after delivery. Contact us if a purchased download cannot be accessed or the delivered file is technically defective and we cannot provide a working replacement.

Printed products

Printed books are made to order from the files you approve. Orders generally cannot be canceled or refunded for a change of mind after production begins. Review the preview, spelling, page order, addresses, and content rights before ordering.

If an order arrives damaged, contains a manufacturing defect, or materially differs from the submitted order, contact us promptly with the order number, description, and clear photos. We will review the issue with the print provider and offer the remedy required by applicable law or available under the provider's resolution process.

Requesting a review

Send the account email, Stripe payment or order identifier, purchase date, and a concise description of the issue to [email protected]. Do not email full card numbers or unnecessary sensitive information. Approved refunds are returned through the original payment channel when possible; bank processing times are outside our control.